Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How long do the cookies stay fresh?
Our cookies are baked to order and stay fresh for up to 10 days in their original packaging. For long-term storage, you can freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes, we ship across the country! We use expedited shipping to ensure your cookies arrive soft and delicious. Shipping rates are calculated at checkout based on your location.
Are there options for people with allergies?
While we offer gluten-free and nut-free recipes, all our cookies are prepared in a kitchen that handles wheat, nuts, dairy, and eggs. Please check the ingredient list on each product page for details.
Can I track my order?
Once your order is baked and dispatched, you will receive a confirmation email containing a tracking number so you can follow your cookies' journey to your doorstep.
Do you offer corporate or bulk discounts?
Absolutely! We love catering for events and corporate gifting. Please contact our support team for a custom quote on orders of 5 dozen or more.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.