Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we cannot accept physical returns; however, we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please reach out within 48 hours for a replacement or store credit.
Inspect Your Delivery
Upon arrival, please check your cookie package for any signs of damage or incorrect items to ensure everything meets our quality standards.
Capture Proof
Take a clear photograph of the product and the shipping label if there is an issue, as this helps our bakery team improve our packaging and service.
Contact Support
Email our team at [email protected] with your order number and the photos within 2 days of receiving your delivery.
Receive Resolution
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh batch of cookies at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing